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Cookie Policy

This Cookie Policy was last updated on 9 February 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

1. Introduction

Our website, https://traveldesk.it/en/ (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

5.4 Social media

On our website, we have included content from LinkedIn and Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like LinkedIn and Instagram. This content is embedded with code derived from LinkedIn and Instagram and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. LinkedIn and Instagram are located in the United States.

6. Placed cookies

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more about Elementor

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
elementor
Expiration
persistent
Function
Store performed actions on the website

WooCommerce

Statistics

Usage

We use WooCommerce for webshop management. Read more about WooCommerce

Sharing data

This data is not shared with third parties.

Statistics

Name
History.store
Expiration
Function
Store last visit

WPML

Functional

Usage

We use WPML for locale management. Read more about WPML

Sharing data

This data is not shared with third parties.

Functional

Name
wp-wpml_current_language
Expiration
1 day
Function
Store language settings

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more about Google Analytics

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga_*
Expiration
1 year
Function
Store and count pageviews
Name
_ga
Expiration
2 years
Function
Store and count pageviews

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users
Name
WP_PREFERENCES_USER_*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences

Google Fonts

Marketing

Usage

We use Google Fonts for display of webfonts. Read more about Google Fonts

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing

Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address

Google Maps

Marketing

Usage

We use Google Maps for maps display. Read more about Google Maps

Sharing data

For more information, please read the Google Maps Privacy Statement.

Marketing

Name
Google Maps API
Expiration
expires immediately
Function
Read user IP address

HubSpot

Functional, Preferences, Marketing

Usage

We use HubSpot for marketing automation (automated email marketing). Read more about HubSpot

Sharing data

For more information, please read the HubSpot Privacy Statement.

Functional

Name
__hs_cookie_cat_pref
Expiration
6 months
Function
Store cookie consent preferences
Name
__hssc
Expiration
30 minutes
Function
Store anonymized statistics
Name
*_key
Expiration
2 weeks
Function
Store logged in users
Name
hs_ab_test
Expiration
session
Function
Store ID's of experiments and sessions for A/B testing
Name
__hs_do_not_track
Expiration
6 months
Function
Store 'do not track' signals

Preferences

Name
messagesUtk
Expiration
13 months
Function
Store browser details
Name
__hsmem
Expiration
1 week
Function
Store logged in users
Name
hs-messages-is-open
Expiration
30 minutes
Function
Store if a message has been shown

Marketing

Name
__hstc
Expiration
13 months
Function
Store time of visit

LinkedIn

Functional, Marketing, Statistics, Preferences

Usage

We use LinkedIn for display of recent social posts and/or social share buttons. Read more about LinkedIn

Sharing data

For more information, please read the LinkedIn Privacy Statement.

Functional

Name
sdsc
Expiration
session
Function
Provide load balancing functionality
Name
li_gc
Expiration
6 months
Function
Store cookie consent preferences
Name
BizographicsOptOut
Expiration
10 years
Function
Store privacy preferences

Marketing

Name
lms_ads
Expiration
30 days
Function
Store and track visits across websites
Name
_guid
Expiration
90 days
Function
Store and track a visitor's identity
Name
li-oatml
Expiration
1 month
Function
Provide ad delivery or retargeting
Name
li_sugr
Expiration
90 days
Function
Store and track a visitor's identity
Name
UserMatchHistory
Expiration
30 days
Function
Provide ad delivery or retargeting

Statistics

Name
lms_analytics
Expiration
30 days
Function
Store and track a visitor's identity
Name
AnalyticsSyncHistory
Expiration
30 days
Function
Store and track visits across websites

Preferences

Name
li_alerts
Expiration
1 year
Function
Store if a message has been shown
Name
bcookie
Expiration
1 year
Function
Store browser details
Name
lidc
Expiration
1 day
Function
Provide load balancing functionality
Name
bscookie
Expiration
1 year
Function
Store logged in users

Google reCAPTCHA

Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more about Complianz

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID
Name
cmplz_saved_categories
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_saved_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_id
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_consented_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed
Name
cmplz_user_data
Expiration
365 days
Function
Read to determine which cookie banner to show
Name
cmplz_cookie_data
Expiration
365 days
Function
Store information about cookies that have been detected on the site

Wistia

Statistics, Marketing

Usage

We use Wistia for video display. Read more about Wistia

Sharing data

For more information, please read the Wistia Privacy Statement.

Statistics

Name
wistia-video-progress-*
Expiration
persistent
Function
Store if the user has seen embedded content

Marketing

Name
wistia
Expiration
persistent
Function
Store performed actions on the website

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
_cfuvid
Expiration
Function
hsforms.com
Name
wpml-last-picked-up-translation-methods
Expiration
Function
Name
wpml-available-translators-notice-dismissed
Expiration
Function
Name
elementor_sidebar_menu_expanded_v2_elementor-templates
Expiration
Function
Name
__mpq_517e881edc2636e99a2ecf013d8134d3_ev
Expiration
Function
Name
__mpq_517e881edc2636e99a2ecf013d8134d3_pp
Expiration
Function
Name
continueReview
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
wpml-item-section-expanded
Expiration
Function
Name
SS_deltaBuffer
Expiration
Function
Name
WP_DATA_USER_4
Expiration
Function
Name
_grecaptcha
Expiration
Function
Name
mapslitepromosdismissed
Expiration
Function
Name
elementor_sidebar_menu_expanded_v2_elementor-system
Expiration
Function
Name
_iub_cs-57300060
Expiration
Function
Name
_iub_previous_preference_id
Expiration
Function
Name
ate-maiya-info_65326437-3262-5936-a438-316634653330
Expiration
Function
Name
wpEmojiSettingsSupports
Expiration
Function
Name
wpml_pull_delivery_tab_id
Expiration
Function
Name
hubspotutk
Expiration
Function
Name
_lscache_vary
Expiration
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Travel Desk Srl
Via Nino Bixio, 6
16128 Genova

Italy
Website: https://traveldesk.it/en/
Email: info@ex.comtraveldesk.it

This Cookie Policy was synchronized with cookiedatabase.org on 15 October 2026.

Project co-financed by the resources of the European Regional Development Fund POR Liguria ERDF 2021-2027

CONTACTS

Travel Desk Srl is
part of ESA Group Srl

+39 010 414668
info@traveldesk.it

Registered and operating office

Via Nino Bixio, 6
16128 Genoa – Italy

Operating offices

Via Fieschi, 8/1
16121 Genoa – Italy

Viale Cassala, 57
20143 Milan – Italy

HOURS

Mon – Fri
9:00 – 13:00 / 14:00 – 18:00
Saturday and Sunday
closed

SITE MAP

Home
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Business travel
Marine travel
Holidays
Events
News
Contacts

LEGAL

Privacy Policy
Cookie Policy

Disclaimer

1. General Provisions

1.1 For the purposes of these Terms of Use, “User” means any individual who makes use of the services offered by the website www.traveldesk.it, whether merely consulting the information contained therein or accessing reserved areas.

1.2 Use of the website is governed by these Terms of Use. Acceptance of these Terms constitutes an agreement between the User and the Owner and is deemed granted simply by navigating the website.

1.3 Additional rules and conditions may be established by the Owner to regulate individual services offered on the Site: the User must comply with them in order to use the related goods and services.

1.4 The applicable law governing the relationship arising from the use of the service is Italian law, under which these Terms of Use must also be interpreted.

1.5 The term “Service Owner” unambiguously refers to Travel Desk Srl, with registered office in Via Nino Bixio, 6 – 16128 Genoa.

1.6 The Owner reserves the right to make modifications, including substantial ones, to these Terms of Use at any time, informing the User by publishing them on the Site. Subsequent access after such modifications implies full acceptance by the User of the new Terms of Use.

1.7 These Terms may include technical terms, commonly recognized and unambiguous, which are presumed to be known and understood by the User unless otherwise expressly requested.

2. User Requirements and Obligations

2.1 The User undertakes not to access reserved areas unless they are the true and legitimate holder of the access credentials.

3. Further User Obligations

3.1 The User must use the website and the services offered in strict and constant compliance with the law, public order, decency, and these Terms of Use.

3.2 Should the User access their reserved area to update or modify their personal data, they undertake to provide true and strictly necessary information for the use of Travel Desk services.

3.3 Once the account has been activated, the User undertakes to use it, along with the related user ID and password, legitimately and correctly, also in light of the legal consequences of such use.

3.4 The User must safeguard with due care and diligence their user ID and password related to their account, and in case of theft or loss must promptly report it and request deactivation.

3.5 The User is obliged to promptly notify the Owner of the loss or theft of access credentials (user ID and password). In the absence of such communication, all expressions of will, acts, and facts producing legal effects carried out through the User’s account will be attributed incontestably to them.

3.6 Travel Desk is not in any way responsible for unauthorized consultation of personal data contained in the reserved area by third parties who have gained knowledge of the User’s authentication credentials due to the latter’s negligence.

3.7 The User undertakes not to disrupt in any way the use of the service by other Users.

3.8 The User is prohibited from copying or otherwise acquiring the content of the website, in whole or in part, for uses other than strictly personal and, in any case, for commercial uses, without prejudice to the provisions of copyright and/or industrial property law.

3.9 Should the User publish content from the Travel Desk website on a Social Network through their personal account, they assume full responsibility for any consequences.

4. Obligations, Warranties, and Disclaimers of the Owner

4.1 The Owner undertakes to provide the User with online access to the website and related services, as well as the communication tools connected thereto, maintaining their implementation in line with the current state of technological development.

4.2 Without prejudice to the above, the Owner, given that some Site pages are hosted and managed by third parties, assumes no responsibility for any interruption and/or suspension of the service provided and/or other limitations of availability due to technical problems attributable to third parties or factors beyond its control. In case of problems with the functioning of parts of the site, the User may report them to info@traveldesk.it.

4.3 The Owner has the right to use alternative and/or supplementary communication and/or publishing tools to make services available to Users, including, by way of example, linking or mirroring techniques.

4.4 The Owner is not responsible for any use of the website and related services in violation of the law, decency, or public order, or in violation of these Terms of Use.

4.5 The Owner provides no guarantee regarding the updating of information contained on the website.

4.6 The Owner exercises no control over links to other websites and their content, present on its pages. If the link refers to a site offering additional services through the Owner, use of such services will be governed by the terms of use established by the respective provider.

4.7 The Owner is not liable for any damages and/or losses and/or malfunctions and/or prejudice of any kind that may affect the User’s computer as a result of using the service provided, nor for any contamination of the IT system resulting from access, interconnection, downloading of material or software from the website; any repair/restoration costs shall be borne by the User.

5. Intellectual Property

5.1 This website is protected under the applicable copyright laws in Italy.

5.2 The User is prohibited from copying or otherwise acquiring, publishing, distributing, transmitting, or otherwise making available, even partially and/or after modifications, any material published on the website, except in cases expressly provided on the site, such as for sharing certain content on Social Networks.

6. Final Provisions

6.1 The Owner reserves the unilateral right to modify, suspend, or discontinue the website and related services, as well as to modify, suspend, or discontinue a User’s account and related communication tools.

6.2 The Owner also reserves the right to undertake future entrepreneurial and advertising initiatives, including paid ones, through the use on the website of any third-party logos and/or trademarks, including advertising banners and any other advertising insertions for the promotion and marketing, direct and/or indirect, of any goods, products, and services.

7. Jurisdiction

7.1 The use of the services provided by the Owner through the website is not authorized in jurisdictions that do not recognize the validity of all provisions contained in these Terms of Use, including, without limitation, this section.

Disclaimer

Company data

Travel Desk Srl is part of ESA GROUP Srl

Registered and Operating office
Via Nino Bixio, 6 - 16128 Genoa - Italy

Operating office
Viale Cassala, 57 - 20143 Milan - Italy

VAT Nb: 01767330994
SDI: XVBJ9YM
PEC: matitonetravel@pec.busnet.it
Share capital: 60.000,00 euro i.v.
REA GE-434565
IATA 3821233-3
ISO:9001 Certification

Company data

Website created by Today®

Main Menu
  • Home
  • About us
  • Business Travel
    • Travel management
    • Our plus
  • Marine Travel
  • Holidays
  • Events
  • News
  • English
  • Italian
  • Contacts